Returns & Complaints

Right of withdrawal
You have the right to cancel your order within 24 hours without giving any reason. Unfortunately, it is not possible to return your product. These are made especially for you. 

To cancel your order, please email us at info@photogallerybysonja.com. 

Did your order arrive damaged?
That’s unfortunate, and we’re here to help!
Please email us at info@photogallerybysonja.com with a few photos of the damage. Once we’ve verified the issue, your order will be reproduced at no extra cost.

Custom-made items
Products made to order — such as customized designs or specific sizes — cannot be returned. These are made especially for you.

Do you have a complaint?
We’re always happy to help. If you’re not fully satisfied, please get in touch via info@photogallerybysonja.com. Together, we’ll find the best possible solution.